I'm Mrs. Jwan. I spent eleven years at the front desk of Ontario dental practices.

My story

I started at the front desk. Answering the phones, checking patients in, calling insurers, chasing predeterminations, filling the gaps when a hygiene patient cancelled at 7:50 in the morning. Over eleven years in Ontario dental offices I moved from the desk to running the office: the schedule, the team, the recall system, the accounts receivable and the conversations with patients about money that decide whether treatment happens.

Along the way I noticed the same pattern in practice after practice. The dentistry was good. The team worked hard. The owner was exhausted. And the numbers still did not reflect any of it, because the systems underneath, the ones nobody had time to look at, were quietly leaking: treatment plans that walked out the door, open chair time, insurance claims nobody followed up, and decisions made without a scoreboard.

Owners usually know something is off. What they lack is someone who has actually run the desk, can read the reports, and will tell them plainly what to fix first. That is the job I do now.

How I work

• One day on site, then a written plan. I shadow the day, review the reports, talk to the team, and hand you a plan ranked by what each item is costing you. What the day covers.
• Systems, not slogans. Every recommendation is specific, measurable and installed with your team, not left in a binder.
• Straight talk. If your practice is already healthy, I will tell you. If I think a problem is outside what I can fix, I will say that too.
• The plan is yours. No retainer to see your own numbers. We only continue if the value is obvious to you.

Background

• Eleven years of dental administration in Ontario, front desk to practice management
• Day-to-day experience with scheduling, recall, insurance verification, predeterminations, assignment of benefits, accounts receivable and patient financial conversations
• Founder & Principal Consultant, Jwan Practice Solutions
• Also the dental-administration lead behind Verifly, insurance verification for Canadian dental offices, a sister company

No client names, results or testimonials appear on this site until there are clients who have agreed to be quoted.